Salon Policy

Appointment Cancellation & No Show Policy

We kindly ask that if you wish to cancel your appointment that you give us at least 48 hours notice. We understand things come up and you may be unable to attended and would be happy to re arrange.

This policy is in place out of respect for our staff members and clients. Cancellations with less than 48 hours notice are difficult to fill.

Lateness Policy

If for any reason you are running late for your appointment please call us on 01462 674591

We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Lateness of 10 minutes or more may require rescheduling your appointment for another day or time.

Skin Testing

If a skin test is required for your colour services and you fail to have one done, then we have no choice but to cancel your appointment. Skin tests must be carried out 48 hours or before your appointment. We must insist on following the rules and regulations of the manufacturers that supply our colour for your own safety and well being.

It is very rare for a reaction to occur but if it does it can be very severe and can even cause hospitalisation – this is a risk that we are not willing to take.

Gift Vouchers

No refunds will be given for gift voucher purchases. Gift vouchers are NOT redeemable for cash. Gift vouchers are valid for 6 months from the purchase date. Gift voucher are redeemable in salon only against products and services. If change is required this will be given in the form of a credit on your profile at the salon to be redeemed on your next visit.

Consultations

Talents really want you to Love your hair and to make sure we get you booked in for the right service and ensure we can reach your hair desire, it might be necessary for you to come to the salon for a consultation. Time slots for complimentary consultations are available with our stylists which they will then be able to book in your service you will need.

Personal Belongings

The company will not accept any responsibility for the loss or damage (including clothing) to any personal belongings that you bring to the salon with you.

We do take every precaution possible to protect your clothes from colour but we would advise you to wear something appropriate to avoid disappointment. High necklines and collars are best avoided.

We highly recommended not to wear expensive clothing while getting your hair coloured at the salon.

Extra Long & Thick Hair

We kindly ask that you let us know at the time of booking your appointment if you have extra long hair or thick hair as we may need to book extra time on to your appointment to achieve your desired look. If you do not tell us and our standard appointment time is not long enough we will have no choice but to reschedule your appointment to another time which has appropriate timing.

Please be aware that there may be an extra charge for long/thick hair. This is purely because we have to book out more time and use an extra product in the hair.